After-Sales Service for International Customers

We appreciate your continued support of Chedar. At Chedar, we are committed to providing reliable after-sales service to our customers worldwide, ensuring that you can enjoy your jewelry with peace of mind.

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1. Repairs & Maintenance

If you need repairs, please contact us via email info@chedar-jewelry.com or Instagram DM. Provide detailed information and photos of the product for us to assess its condition. Once the repair is approved, we will arrange insured shipping with a trusted carrier based on your location and guide you through the shipping process.

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2. Size Adjustment & Exchanges

If size adjustments are possible for the product, we will gladly accommodate your request. If adjustments are not feasible, we can offer exchanges under certain conditions.

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3. Warranty Service

Our jewelry is designed to be cherished for years, and we offer warranty coverage to ensure long-lasting enjoyment. Warranty terms may vary depending on the product, so feel free to contact us for more details.

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4. International Shipping & Returns Support

For international shipping, we will arrange the most suitable carrier for your region and ensure smooth delivery. All shipments will come with tracking numbers for your peace of mind.

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5. Shipping Fees

• If the repair or exchange is required due to our error (e.g., incorrect delivery or product defects), we will cover the shipping costs.

• In all other cases, shipping fees will be the customer’s responsibility. We will provide detailed instructions based on each individual case.

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Contact Information

MAIL: info@chedar-jewelry.com

TEL: +81-50-8882-9150 (Weekdays: 11:00 AM – 5:00 PM JST)

We also accept inquiries via Instagram DM.

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Shipping Address

exception LLC

4F YOYOGI Building, 1-45-3 Yoyogi, Shibuya-ku, Tokyo, 151-0053, Japan

TEL: +81-50-8882-9150