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Shipping Information

Limited-Time Offer: Free Shipping for the Japonisme Collection

During the sale period of our Japonisme Collection, all orders will be shipped free of charge, both domestically and internationally. Take advantage of this special opportunity to enjoy Chedar’s exquisite jewelry with ease.

Special Campaign Terms

  • All orders, domestic and international, qualify for free shipping during the campaign period.
  • VAT, import taxes, and customs duties for international shipments will be the responsibility of the customer.

Chedar Standard Shipping Policy

At Chedar, we are committed to providing smooth and reliable shipping services for our customers worldwide. Below are the details of our regular shipping policy:

  1. Shipping Regions
    We ship our jewelry to countries and regions worldwide. However, particular areas may have restrictions, so please contact us if you have any questions regarding delivery to your location.

  2. Carriers and Tracking Services
    We select the most suitable carrier (e.g., DHL, FedEx, Yamato Transport) based on your region to ensure secure and insured delivery.
    All shipments include tracking numbers, allowing you to monitor your package in real-time.

  3. Shipping Timeframes

    • In-stock items: Orders will be shipped within 5 to 10 business days after confirmation.
    • Made-to-order, custom, or bespoke items: These products require 5 to 10 weeks for production. Once completed, they will be shipped within 5 to 10 business days.

  4. Customs, Import Duties, and Shipping Fees

    • Within Japan: Free shipping for orders over JPY 100,000.
    • International: Free shipping for orders over JPY 400,000 (or the equivalent in local currency).
      (For orders below these amounts, the customer will be responsible for shipping fees.)
    • VAT, import taxes, and customs duties for international shipments are the responsibility of the customer.
    • Prices will be calculated based on the exchange rate at the time of purchase.

  5. Shipment Tracking and Support
    If you have inquiries regarding your shipment, please contact us via email at info@chedar-jewelry.com or through Instagram DM. Please have your tracking number ready when reaching out.

  6. Handling of Shipping Issues
    All shipments are insured. If your package is lost or damaged during transit, we will take full responsibility and assist you in resolving the issue.