Warranty Information
Warranty Information
At Chedar, we are committed to ensuring that you can enjoy your jewelry with peace of mind. We offer the following warranty services:
1. Warranty Period
Our warranty covers manufacturing defects for one year from the date of purchase.
2. What’s Covered
The warranty applies to the following issues:
- Loose or missing stones
- Defective clasps or fastenings
- Breakage due to manufacturing defects
Note: Normal wear and tear, or damage caused by accidents (e.g., dropping or impact), are not covered under the warranty.
3. How to Submit a Warranty Claim
If you need a repair covered by the warranty, please contact us via:
Please provide detailed information and photos of the issue to help us assess the condition. We will guide you through the repair process.
In certain cases, we may arrange insured shipping through our designated courier to safely receive your item.
4. Out-of-Warranty Repairs
For repairs outside the warranty period or not covered by the warranty, we offer paid repair services.
We can also provide an estimate for services such as resizing or stone replacement upon request.
5. Important Notes
- The warranty is valid only for the original purchaser.
- Proof of purchase (e.g., receipt or order history) may be required, so please keep your documentation secure.